Level 2 Inform

A regular report sent to John giving him maintenance alerts and faults and productivity information

BIGGEST WORRIES

Losing track of machine maintenance dates as he’s got quite a few things on the go and splits his time between sites.

He’s not confident that his machines are going to perform to their full lifetime and worries about large bills to replace important components that may have failed by not keeping up-to-date with his machine’s health status.

TIME TO SPEND ON MACHINE MANAGEMENT

Doesn’t have time to log in, but when he receives a report on his machine status he makes the time to review it to plan maintenance and address any faults that have occurred.

SOLUTION

A regular report is sent to Sipho giving him maintenance alerts and faults and productivity information.

SYMPTOMS

Not using EMServices Level 2 and having the time to check a regular report like Sipho. 

  • Unplanned downtime
  • High service & repair costs
  • Lack of confidence in not personally supervising operators

HOW MANY MACHINES

2

WHAT TYPE OF MACHINES

Mining & GCI – New, Used and Rental

Full Specifications

Fault detection Yes Yes
CAT® SOSSM Lab No No
CSA-PM (Customer Service Agreement - Preventative Maintenance) No No
MARC No No
Product Link EquippedTM Yes Yes
Free Retrofit Hardware Yes Yes

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