Level 3 Advise

A regular report sent to giving him advice on how to improve machine performance including maintenance and fault alerts.

BIGGEST WORRIES

Missing maintenance and potential faults on machines that cause downtime in his machines. He worries that as he has a range of machines at a variety of sites he won’t know of any potential problems that need to be dealt with.

Mpho worries that if he relies on someone to make the decisions for him on when to service and what parts to buy, that he will not get the most cost effective option.

TIME TO SPEND ON MACHINE MANAGEMENT

Mpho doesn’t have much time. He relies on machine suppliers to provide him with advice on what to do with his machines to keep his business productive. But, he makes the decision of what to do at the end of the day.

SOLUTION

A regular report is sent to Mpho, giving him advice on how to improve machine performance including maintenance and fault alerts.

SYMPTOMS

Not using EMServices Level 3 and having the time to consider the regular advice like Mpho.

  • Low machine availability
  • Wasted expenditure on incorrect parts
  • Poor operator practices

HOW MANY MACHINES

5

WHAT TYPE OF MACHINES

Mining & GCI – New, Used and Rental

Full Specifications

Fault detection Yes Yes
CAT® SOSSM Lab No No
CSA-PM (Customer Service Agreement - Preventative Maintenance) No No
MARC No No
Product Link EquippedTM Yes Yes
Free Retrofit Hardware Yes Yes

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