Level 4 Support

A BWE representative provided him with face to face support on what he needs to do to maintain and improve machine productivity including maintenance and fault alerts.

BIGGEST WORRIES

Anthony worries that his machines will break down as his site managers haven’t had time to monitor the condition and usage of the machines.

His own site managers making appropriate decisions to keep the machines running.

TIME TO SPEND ON MACHINE MANAGEMENT

Anthony does not have any time to consider the ongoing availability of his machines. He employs site managers that use software to keep his investment running and deliver a great cost per tonne/cube.

SYMPTOMS

Not using EMServices Level 4 and having the having the regular face to face support like Anthony.

  • Catastrophic machine failures
  • Expensive machines standing idle
  • Safety incidents on site

SOLUTION

A BWE representative provides him with face-to-face support on what he needs to do to maintain and improve machine productivity, including maintenance and fault alerts.

HOW MANY MACHINES

10

WHAT TYPE OF MACHINES

Mining & GCI – New, Used and Rental

Full Specifications

Fault detection Yes Yes
CAT® SOSSM Lab Yes Yes
CSA-PM (Customer Service Agreement - Preventative Maintenance) Yes Yes
MARC No No
Product Link EquippedTM Yes Yes
Free Retrofit Hardware Yes Yes

Interested in EMServices?

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