MAINTENANCE, REPAIR AND EXPERT SUPPORT

As its name suggests, our Customer Value Agreements (CVA) are created to add real value to your business in the short and long run. Each agreement is tailored to suit your specific business and range from simple preventative maintenance kits and scheduled servicing to sophisticated total cost performance guarantees.

While our CVAs are tailored to your requirements, all CVAs come with the following:

Hassle-free ownership

CVAs bring together dealer advice, easy parts acquisition, plus options for flexible payment terms.

Hassle-free maintenance

Getting the right Genuine Cat® Parts delivered to the right place at the right time makes it easier for maintenance to get done. Service options are flexible to meet your needs.

Expert dealer support

CVAs are customised plans that offer troubleshooting, diagnostics and repairs with Genuine Cat® Parts. If you need trained technician assistance, there are options for that too.

Peace of mind from equipment health management

You get easy access to monitoring tools with a CVA. Digital tools give you the ability to access important operating parameters for your business anywhere you have an internet connection.

When you consider that after-failure component repairs cost 30 to 50 per cent more than before-failure interventions, our CVAs are designed to avoid unplanned downtime and increased maintenance costs.