Service is the foundation on which Barloworld Equipment was built and the culture of customer support that began when we appointed the Cat® dealer in South Africa in the year 1927, which is still in operation.
The Service Department is responsible for all technical activities related to the brands represented by Barloworld Equipment. Almost 70% of the company's employees work in the Service Department with over 500 learners in training at a time.
Our service capabilities have the competitive advantage of generous capacity across all facilities, management skills, technical competency and strategic locations. Comprehensive and professional training capabilities ensure that Barloworld Equipment is virtually self-sufficient in developing its own skills.
From a simple maintenance contract for a single unit, to an integrated solution for large fleets, we have structured packages on hand. Typically, for periods of between one and five years, these maintenance contracts can include the following:
- Standby applications
- Prime and continuous applications
- Specialised interventions at specific hour intervals
- Engine and component overhauls
Planned maintenance and controlling working costs is essential. Barloworld Power’s maintenance agreements provide an added advantage. Customers do not have to employ and train skilled technicians, as maintenance remains our core responsibility.
Other benefits include:
- Fixed pricing for the duration of the contract
- Preferential pricing
- All engineering upgrades on Cat®, OLYMPIAN and MaK equipment carried out at required intervals
- Cat trained technicians
- 24 hour standby availability